01 / Overview
GII digitized after-sales service for a Mittelstand equipment supplier — giving technicians a mobile app for job sheets, spare parts requests and customer history while keeping admin workflows simple.
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Field Service
Dealer Field Service App
Germany
02 / Challenge
Service teams relied on paper job sheets and late office data entry, delaying invoicing and making it difficult to see open cases across dealers.
03 / GII Solution
GII built a mobile-first field service app with offline-friendly job capture, parts lookup and a lightweight back-office view for coordinators.
04 / Technologies / Services
- Mobile field service app
- Offline job capture
- Parts catalog lookup
- Case management
- Dealer coordination
05 / Key Areas
- After-sales digitization
- Technician productivity
- Dealer network support
- Faster invoicing
- Customer case history
06 / GII Expertise
- SME digital platforms
- Mobile delivery
- Service process design
- Operator training
07 / Sector / Region
- Sector
- Field Service
- Region
- Germany
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